Cancellation and Refund Policy

This Cancellation and Refund Policy ("Policy") applies to all purchases made through the e-commerce website rudrr.com ("Website"), operated by RUDRRIV SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", or "us"). By making a purchase through our Website, you agree to the terms outlined below.

1. CANCELLATION POLICY

1.1 Order Cancellation by Customer:
- Customers may request to cancel their order within 24 hours of placing it, provided that the order has not been processed or shipped.
- To cancel an order, please contact us immediately at support@rudrr.com or via our chat support on the Website.

1.2 Order Cancellation by Us:
- We reserve the right to cancel orders due to unforeseen circumstances, including but not limited to product unavailability, payment issues, or violation of our terms and conditions. Customers will be notified promptly, and any payments made will be refunded.

2. RETURN POLICY

2.1 Eligibility:
- We offer a 7-day return policy from the date of delivery for all product categories. 
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

2.2 Non-Returnable Items:
- Certain products such as perishable goods, customized items, and intimate or sanitary goods may not be eligible for return. This will be clearly indicated on the product page.

2.3 Return Process:
- Customers must contact us at support@rudrr.com or via chat support to initiate a return.
- Upon approval, detailed return instructions, including the return address, will be provided.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. REFUND POLICY

3.1 Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-14 business days, and a credit will automatically be applied to your original method of payment.

3.2 Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, first check your bank account again.
- Then contact your bank or credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@rudrr.com.

 

4. GLOBAL SHIPPING CONSIDERATIONS

- As we operate on a global scale, delivery times may vary depending on the destination country.
- Customs duties, taxes, and other import-related charges are the responsibility of the customer.
- Customers are advised to check local regulations before placing an order.

5. CUSTOMER SUPPORT

Our customer service team is available via email at support@rudrr.com and via chat support on our Website to assist you with cancellations, returns, and refunds.

6. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our Website.