1. Cancellation Policy

1.1 Order cancellation by customer

We understand that you may change your mind shortly after placing an order. You may request cancellation subject to the conditions below.

• You can request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed by the supplier or shipped.
• Due to our drop shipping model and global fulfilment partners, orders may be processed quickly. We therefore cannot guarantee that every cancellation request within 24 hours will succeed.
• To request cancellation, contact us as soon as possible at support@rudrr.com. Include your full name, order number and the email address used at checkout.

If we are able to stop the order before processing or shipment, we will cancel it and, where applicable, issue a refund in accordance with section 3 of this Policy.

1.2 Order cancellation by us

We reserve the right to cancel all or part of an order at our discretion in situations including, but not limited to.

• Product unavailability or stock issues with our third party suppliers.
• Pricing or description errors on the Website.
• Suspected fraud, high risk transactions or payment verification failures.
• Orders that appear to breach our Terms of Service.
• Orders that cannot be shipped to your location due to legal or logistics restrictions.

If we cancel your order after payment has been received, we will notify you by email and process a refund for the affected items, as outlined in section 3 of this Policy.

2. Return Policy

2.1 Eligibility and return window

We offer a limited return window for most items purchased on Rudrr.com, subject to the conditions below.

• You may request a return within 7 days from the date the order is marked as delivered by the carrier.
• Returned items must be unused, unwashed and in the same condition in which you received them.
• Items must be returned with all original packaging, tags, labels, manuals and accessories.
• A valid proof of purchase is required, such as your order confirmation email or invoice.

Returns that do not meet these conditions may be rejected or may qualify only for a partial refund, as explained in section 3.3.

2.2 Non returnable and hygiene sensitive items

For health, hygiene and regulatory reasons, certain items cannot be returned unless they arrive damaged or defective. These may include, but are not limited to.

• Intimate or sanitary products and undergarments.
• Cosmetics, skincare and certain beauty tools that have been opened or used.
• Perishable goods or items with a very short shelf life.
• Customised, personalised or made to order products.
• Items marked “final sale” or “non returnable” on the product page.

Any exceptions to this rule will be clearly noted on the relevant product page or during checkout.

2.3 Defective, damaged or incorrect items on arrival

If you receive a product that is defective, damaged in transit or different from what you ordered, you must notify us within a reasonable period after delivery, preferably within 48 hours.

• Contact us at support@rudrr.com with your order number.
• Attach clear photos or video showing the defect, damage or incorrect item received.
• Do not discard the product or its packaging until your claim is reviewed and resolved.

After assessment, we may offer a replacement, partial refund, full refund or another suitable resolution, depending on the nature of the issue and supplier policies.

2.4 How to initiate a return

To initiate a return, you must first obtain authorisation from our support team. Returns sent without prior approval may be refused.

• Email support@rudrr.com with your order number, the items you wish to return and the reason for the return.
• Our team will review your request and, if approved, provide return instructions and the appropriate return address. Because we work with multiple suppliers, the return address may be different from the original shipping label.
• You must ship the item back within the timeframe indicated in our return instructions.

2.5 Return shipping costs and responsibility

Unless the return is due to a verified defect, damage or an error on our part.

• You are responsible for all return shipping costs.
• You are responsible for ensuring the product is packed securely to prevent damage in transit.
• We recommend using a trackable shipping service and keeping your postage receipt as proof of return.

If the return is due to a verified defect, damage or incorrect item, we may, at our discretion, reimburse reasonable return shipping costs or provide a prepaid label, depending on supplier and carrier options available for your location.

3. Refund Policy

3.1 Inspection and approval of returns

Once your returned item is received by the designated warehouse or supplier, it will be inspected for compliance with this Policy. We will notify you by email whether your refund has been approved or rejected.

• If the item is in acceptable condition and meets the eligibility criteria, your refund will be approved.
• If the item shows signs of use, damage, missing parts or is not returned in its original condition, we may offer a partial refund or decline the refund, depending on the severity of the issue.

3.2 Refund method and processing time

If your refund is approved.

• The refund will usually be processed to the original method of payment used at checkout. In some cases, we may offer store credit as an alternative, with your consent.
• Processing typically takes 7 to 14 business days from the date the return is marked as received in the system.
• Your bank, card issuer or payment provider may require additional time to post the refunded amount to your account.

3.3 Partial refunds and non refundable amounts

In certain situations, only partial refunds may be granted, for example where.

• The item shows obvious signs of use beyond what is required to inspect it.
• Original tags or packaging are missing or damaged.
• Parts or accessories are missing.

Unless required by local law or explicitly stated otherwise on the product page.

• Original shipping charges are usually non refundable.
• Customs duties, taxes and import fees paid in your country are not refunded by Rudrr.com. You may need to contact your local authorities or customs office for guidance.

3.4 Late or missing refunds

If you have not received your refund within the expected timeframe.

• First check your bank or payment account again.
• Then contact your bank or card issuer, since there can be processing delays before a refund is officially posted.
• If you have completed these steps and still have not received your refund, contact us at support@rudrr.com with your order number and refund confirmation.

4. Global Shipping and Customs Considerations

Rudrr.com serves customers in multiple countries using a drop shipping model. As a result, shipping times, customs procedures and local regulations can vary significantly by destination.

4.1 Delivery times and cross border shipments

• Delivery estimates provided on the Website are approximate and are not guaranteed delivery dates.
• International deliveries may be delayed due to customs inspections, logistics constraints, public holidays or other factors outside our control.

4.2 Customs duties, taxes and import related charges

• Customs duties, value added tax, import taxes and other government fees are usually not included in the product price or shipping cost shown at checkout.
• These charges, where applicable, are the sole responsibility of the customer.
• We do not control and cannot predict the amount of such charges, since they are set by your local customs authorities.

4.3 Refusal of delivery and unclaimed parcels

If you refuse to pay customs charges, or fail to collect a parcel from customs or the carrier.

• The parcel may be returned to the sender, disposed of or destroyed according to local regulations and carrier policies.
• Any refund in such cases is at our discretion and may exclude shipping costs, customs fees and handling charges incurred.

4.4 Compliance with local regulations

It is your responsibility to ensure that the products you order can be lawfully imported and used in your country. We recommend checking local laws and customs regulations before placing an order, especially for electronics, health products or regulated items.

5. Customer Support

Our customer service team is available to assist you with questions about cancellations, returns, refunds and general order issues.

5.1 Contact channels

• Email. support@rudrr.com

5.2 Support hours and response times

Our typical support hours (India Standard Time) are.

• Monday to Friday. 10.00 AM to 6.00 PM
• Saturday. 10.00 AM to 2.00 PM
• Sunday and public holidays. Closed

We aim to respond to most enquiries within 24 to 48 business hours. Response times may be longer during peak seasons, holidays or when additional investigation with suppliers or carriers is required.

6. Modifications to this Policy

6.1 Right to update or revise

We may update or revise this Cancellation and Refund Policy from time to time, for example to reflect changes in our business model, supplier arrangements, legal requirements or customer feedback.

6.2 Notice of changes

When we make material changes to this Policy.

• We will update the “Effective date” shown at the top of this page.
• We may also display a notice on the Website or notify you by email where appropriate.

6.3 Continued use as acceptance

Any changes to this Policy take effect when they are posted on the Website, unless a different effective date is stated. By continuing to place orders or use the Services after the updated Policy is posted, you agree to the revised terms.

If you do not agree with the updated Policy, you should stop using the Website and may contact us for clarification before placing any new orders.