1. Shipping Overview and Fulfilment Model

1.1 Drop shipping and third party fulfilment

Rudrr.com is an online marketplace style store that partners with third party suppliers and logistics providers across multiple countries. Many products are shipped directly from these suppliers to you.

• We coordinate your order, payment and tracking information while suppliers handle warehousing, packing and dispatch.
• Orders in the same cart may be shipped in separate parcels and may arrive at different times if items are sourced from different warehouses or locations.

1.2 Carriers and shipping methods

We work with a range of international and local carriers, selected by us or our suppliers based on destination, service availability and cost. Specific carriers or services may vary by product and destination.

2. Order Processing and Handling Times

2.1 Processing time before dispatch

After your order is placed and payment is confirmed, it enters processing. Processing time can vary by product and supplier, but typically includes order verification, quality checks and packing.

• Standard processing time is usually within a few business days. Certain customised or made to order items may require longer processing.
• Orders placed during peak seasons, sales or holidays may experience slightly longer processing times.

2.2 Order status and updates

Once your order is dispatched, you will receive a shipping confirmation email that may include tracking details where available. Not all carriers provide end to end tracking in every country, but we aim to provide the best available information.

3. Shipping Costs, Methods and Delivery Estimates

3.1 Shipping costs

Shipping costs are calculated at checkout based on factors such as destination country, shipping method, total order weight and supplier location.

• Any available shipping promotions or free shipping thresholds will be clearly displayed on the Website or during checkout.
• Unless otherwise indicated, shipping fees are non refundable once the order has been dispatched, except where required by law or where a return is due to our error or a verified defect.

3.2 Delivery estimates

Estimated delivery times shown on the Website or during checkout are provided for convenience and are based on typical delivery windows for your region. These are estimates only and are not guaranteed delivery dates.

• Delivery time can vary by product, supplier, destination, customs clearance and local carrier performance.
• Orders may arrive earlier or later than the estimated window, which does not in itself qualify as grounds for an automatic refund.

3.3 Delays and force majeure events

We are not responsible for delays caused by events outside our reasonable control, including but not limited to.

• Customs inspections or regulatory checks.
• Extreme weather, natural disasters or public health emergencies.
• Carrier disruptions, strikes or operational issues.
• Local holidays, peak season congestion or other logistical constraints.

In such cases we will make reasonable efforts to assist you in tracking your order and liaising with carriers or suppliers, but we cannot guarantee delivery by a specific date.

4. International Shipping, Customs and Duties

4.1 Customs duties, taxes and import fees

Many orders are shipped internationally. Unless expressly stated at checkout, product prices and shipping costs displayed on the Website usually do not include customs duties, import taxes, VAT or other government charges that may apply in your country.

• You are solely responsible for payment of any customs duties, taxes or import related charges imposed by your local authorities.
• We do not control and cannot predict the amount of such charges. Customs policies vary widely between countries.

4.2 Customs clearance and inspections

International shipments may be subject to customs inspections, which can result in additional delays beyond our control.

• You may be contacted by customs, the carrier or a broker for additional information or payment to release your shipment.
• Failure to respond or pay required charges may result in the parcel being returned, held or destroyed in accordance with local regulations.

4.3 Refused or unclaimed international deliveries

If you refuse delivery, fail to pay customs charges or do not collect your parcel where required, the parcel may be returned to the supplier or disposed of by customs or the carrier.

• Any refund in such circumstances is at our discretion and may exclude original shipping fees, customs charges, return shipping and handling costs incurred.
• Some parcels cannot be returned because of customs or carrier policies, in which case no refund may be available.

5. Risk of Loss, Title and Address Issues

5.1 Transfer of risk and title

Once an order is handed over to the carrier by our supplier or fulfilment partner, title and risk of loss for the products pass to you, subject to applicable consumer protection laws in your jurisdiction.

5.2 Incorrect or incomplete shipping addresses

You are responsible for providing a complete and accurate shipping address at checkout.

• We are not liable for delivery delays, lost parcels or additional costs caused by incorrect, incomplete or outdated addresses provided by you.
• If a parcel is returned due to an incorrect address, we may offer reshipment at your expense or a partial refund, depending on product condition and supplier policies.

5.3 Lost, delayed or stolen packages

If tracking shows that a parcel has been delivered but you have not received it, or if your parcel appears to be lost in transit, you should contact us at support@rudrr.com.

• We may open an investigation with the carrier or supplier, which can take a reasonable amount of time to complete.
• Reshipment, replacement or refund for lost or stolen packages is handled on a case by case basis, taking into account carrier findings, delivery confirmation, and local conditions such as delivery to a secure location.

6. Returns Overview

Rudrr.com offers a limited return window for most items, subject to the eligibility criteria and procedures set out in this section and in our separate Cancellation and Refund Policy.

6.1 Return eligibility and timeframes

• In general, you may request to return most items within 7 days from the date the order is marked as delivered by the carrier.
• Items must be unused, unwashed and in the same condition as received, with all original tags, labels, packaging, manuals and accessories.
• A valid proof of purchase, such as your order confirmation or invoice, is required.

6.2 Non returnable and hygiene sensitive items

Some products cannot be returned for health, hygiene, safety or regulatory reasons, unless they arrive damaged or defective. These may include, for example.

• Intimate apparel, undergarments and certain loungewear.
• Opened cosmetics, skincare and personal care items.
• Perishable goods or items with a short shelf life.
• Customised, personalised or made to order products.
• Items marked as “final sale” or “non returnable” on the product page.

Any exceptions will be clearly indicated on the relevant product listing or at checkout.

6.3 Defective, damaged or incorrect items

If you receive a defective, damaged or incorrect item, you should contact us as soon as possible, preferably within 48 hours of delivery.

• Email support@rudrr.com with your order number, a description of the issue and clear photos or video showing the defect, damage or incorrect item.
• Do not discard the item or packaging until your claim has been reviewed, as we may need them for investigation or return.

Once verified, we may offer a replacement, partial refund, full refund or another suitable resolution, depending on the circumstances and supplier policies.

7. Return Process and Return Shipping Costs

7.1 How to initiate a return

To initiate a return, you must first obtain approval from our customer support team. Returns sent without prior authorisation may be refused or significantly delayed.

• Contact us at support@rudrr.com and provide your order number, the item(s) you wish to return and the reason for the return.
• Once your request is reviewed, we will provide instructions, including the appropriate return address. Because we work with multiple suppliers, the return address may differ from the original shipping label.
• You must dispatch the return within the timeframe indicated in our return instructions.

7.2 Responsibility for return shipping

Unless otherwise stated in writing or required by law.

• You are responsible for the cost of return shipping for change of mind returns, size issues or cases that are not due to our error or a verified defect.
• We recommend using a trackable shipping service and retaining proof of postage, as you are responsible for the return until it reaches the designated warehouse or supplier.

Where the return is due to a confirmed defect, damage in transit or an incorrect item sent, we may, at our discretion, reimburse reasonable return shipping costs or provide a prepaid label, depending on your location and available carrier options.

8. Refunds Summary

A full explanation of refund processing and timelines is available in our Cancellation and Refund Policy. The summary below is provided for convenience only.

8.1 Inspection and approval

Once your returned item is received by the designated location, it will be inspected to verify eligibility. We will notify you if your refund has been approved or declined.

8.2 Refund method and non refundable amounts

• Approved refunds are usually issued to the original method of payment. In some cases, store credit may be offered as an alternative, with your consent.
• Original shipping fees, customs duties and import taxes are generally non refundable, unless required by law or where the return is due to a verified error on our part.
• Partial refunds may apply where items are not returned in original condition, are missing parts or show signs of use beyond normal inspection.

9. Changes to This Shipping and Returns Policy

We may update or revise this Shipping and Returns Policy from time to time, for example to reflect changes in our logistics arrangements, supplier relationships, legal requirements or customer feedback.

• When we make material changes, we will update the “Effective date” at the top of this page.
• We may also post a notice on the Website or notify you by email, where appropriate and required by law.

Any changes take effect when the updated Policy is posted on the Website, unless a later effective date is specified. By continuing to place orders or use the Services after the updated Policy is posted, you agree to the revised terms.

10. Contact

If you have any questions about this Shipping and Returns Policy, your order or our handling of shipping and returns, you can contact us at.

Email. support@rudrr.com

Postal address.
RUDRRIV SOLUTIONS PRIVATE LIMITED
Gurugram, Tower B3,
Spaze i Tech Park,
Gurugram, Haryana 201304,
India