1. General Warranty Statement

Rudrr.com does not manufacture products. Most items are sourced directly from independent suppliers, factories or international marketplaces. As a result, warranty coverage varies depending on the supplier, product type and region.

Unless a specific warranty is clearly stated on the product page, items purchased from Rudrr.com are provided on an “as is” basis. This means the product is supplied without additional warranties from Rudrr.com, except where required by applicable consumer protection laws.

2. Supplier and Manufacturer Warranties

Some products may include a manufacturer or supplier warranty. If such a warranty exists, it will be referenced on the product page or included within the packaging.

• Warranty terms, duration and claim procedures depend on the supplier or manufacturer.
• Claims must be submitted in accordance with the instructions provided by the supplier.
• Rudrr.com assists in facilitating warranty claims, but we do not control the outcome, approval or rejection of claims made to suppliers.

If no warranty is listed, then the product is sold without a supplier warranty and is covered only by applicable consumer laws in your jurisdiction.

3. Warranty Exclusions

Warranty coverage does not apply in the following situations.

• Damage caused by misuse, negligence, accidents or improper installation.
• Normal wear and tear or cosmetic damage that does not affect product function.
• Damage resulting from unauthorised repairs or modifications.
• Loss or damage during shipping if caused by incorrect address details provided by the customer.
• Damage caused by electrical fluctuations, environmental conditions or external events.
• Products listed as final sale, non returnable or no warranty on the product page.

4. Warranty Claim Process

To request a warranty claim, you must contact our support team first. Do not send items back without approval, since supplier return addresses vary.

4.1 Information required for a claim

• Order number and customer name.
• Clear photos or videos showing the defect or issue.
• Description of how and when the issue occurred.

Our support team will review your claim and coordinate with the supplier. Processing time depends on the supplier and may take several business days.

4.2 Remedies available

• Replacement of the defective item, subject to supplier approval.
• Repair options where offered by the manufacturer or supplier.
• Partial or full refund when a replacement is unavailable.

All remedies depend on the supplier’s policies. Rudrr.com cannot guarantee that a particular remedy will be approved.

5. Time Limits for Warranty Claims

Many suppliers require that warranty issues be reported within a specific time period. Unless stated otherwise on the product page.

• Warranty claim requests should be submitted within 7 to 30 days from the delivery date.
• Claims made after the supplier’s allowed window may not be accepted, even if the issue arises later.

For products that include an extended manufacturer warranty, the manufacturer’s timeline applies.

6. Customer Responsibilities

To ensure warranty eligibility, customers agree to follow these responsibilities.

• Inspect items promptly upon delivery and report issues as soon as possible.
• Use products according to the instructions provided by the supplier or manufacturer.
• Retain all proof of purchase, packaging and accessories.
• Comply with supplier instructions for troubleshooting or diagnostics.

7. Limitations of Warranty

To the extent permitted by law, Rudrr.com provides products without additional warranties beyond those offered by the manufacturer or required by your local consumer law.

• We do not guarantee compatibility with third party products unless explicitly stated.
• We are not responsible for indirect or consequential damages arising from product defects.
• Warranty does not cover dissatisfaction with product appearance, size issues or minor variations in colour or texture.

Local consumer protection laws may provide additional rights that cannot be limited or excluded.

8. Updates to This Warranty Policy

We may update this Warranty Policy to reflect changes in supplier processes, legal requirements or operational updates.

• The effective date at the top of this page will be updated when revisions are made.
• Where required by law, we will provide additional notice for significant changes.

Continued use of the Website or purchase of products after a revised Policy is posted means that you accept the updated terms.

9. Contact

For questions about this Warranty Policy or assistance with a warranty claim, you can reach us at.

Email. support@rudrr.com

Postal address.
RUDRRIV SOLUTIONS PRIVATE LIMITED
Gurugram, Tower B3,
Spaze i Tech Park,
Gurugram, Haryana 201304,
India