1. Scope and Overview

This Policy applies to all payments for products and services offered on Rudrr.com. It describes accepted payment methods, timing of charges, security practices, handling of taxes and fees, and the consequences of failed payments or chargebacks.

If there is any inconsistency between this Policy and our Terms of Service, the Terms of Service will govern your overall relationship with us, while this Policy governs payment related matters specifically.

2. Accepted Payment Methods

2.1 Primary payment methods

We accept one or more of the following payment methods, depending on your location and the checkout options displayed at the time of purchase.

• Major credit cards and debit cards, as shown at checkout.
• Digital wallets and payment services, where available and supported by our payment partners.
• Local or regional payment methods that may be enabled for specific countries or currencies.

The list of available payment methods is presented during checkout and may change over time as we add or remove options.

2.2 Unsupported payment methods

We do not accept cash payments sent by mail, cheques, bank drafts or any payment methods not explicitly offered during checkout.

3. Pricing, Currency and Taxes

3.1 Displayed prices and currency

Product prices shown on the Website are displayed in the currency indicated on the product page or at checkout. The primary transaction currency will be confirmed on the final checkout page before you place your order.

If your payment card or account is denominated in a different currency, your bank or payment provider may convert the transaction amount into your local currency and may charge additional conversion or foreign transaction fees. Such fees are your responsibility and are not controlled by Rudrr.com.

3.2 Taxes and additional charges

Unless expressly stated at checkout, displayed prices typically do not include customs duties, import taxes, value added tax or other government charges that may be applicable in your country.

Details regarding customs duties, import taxes and other cross border costs are further described in our Shipping and Returns Policy.

4. Payment Authorization and Timing

4.1 Authorization at checkout

By submitting your order and payment information, you.

• Represent and warrant that you are authorised to use the selected payment method.
• Authorise us and our payment service providers to charge the full order amount, including product prices, shipping fees and any applicable taxes or surcharges displayed at checkout.

4.2 When your payment method is charged

In most cases, your payment method is charged at the time you place the order. For certain payment methods or in specific circumstances, an initial authorisation hold may be placed, followed by a capture of funds when the order is confirmed or dispatched.

If an order cannot be processed, we will not complete the charge, or we will reverse or refund the amount in accordance with our Cancellation and Refund Policy.

5. Third Party Payment Processors

Payments made through the Website are processed by Shopify and other third party payment service providers. These providers are responsible for handling your payment data securely and in compliance with applicable standards.

5.1 Role of payment processors

• Payment processors collect and process your payment card or account information to complete the transaction.
• In many cases, your full payment details are not stored on Rudrr.com servers but are tokenised and stored by the payment processor.

5.2 Privacy and data protection

For more information on how your personal information and payment data are collected and processed by us and by Shopify, please refer to our Privacy Policy and to Shopify’s own privacy documentation.

6. Security of Payments

6.1 Safeguards

We and our payment partners use reasonable technical and organisational safeguards intended to help protect your payment information from unauthorised access, disclosure, alteration or destruction.

Although we take these precautions, no method of electronic transmission or storage can be guaranteed to be completely secure. You should not send payment details or other sensitive information to us via unsecured channels such as regular email or unencrypted messaging.

6.2 Your responsibilities

• Keep your account login credentials, passwords and one time passwords confidential.
• Notify your bank or card issuer and our support team immediately if you suspect unauthorised use of your payment method in connection with Rudrr.com.

7. Billing Information Accuracy

You agree to provide current, complete and accurate billing information at checkout and in your account. This includes your name, billing address, payment method details and contact information.

• You must promptly update your account and payment information if any details change, for example expiry date, billing address or contact number.
• If we suspect inaccurate, incomplete or fraudulent billing information, we may decline or cancel the order, or request additional verification before processing the transaction.

8. Failed Payments and Declines

8.1 Common reasons for payment failure

A payment may fail or be declined for reasons that can include.

• Insufficient funds or credit limit.
• Incorrect card details or billing information.
• Expired card or blocked card.
• Fraud or risk related checks by your bank or our payment processor.

8.2 Order status after a failed payment

• If your payment is not successfully completed, your order will not be confirmed, and no products will be shipped.
• You may attempt to complete the purchase again with a different payment method or after resolving the issue with your bank or payment provider.

8.3 Authorisation holds and reversals

In some cases, your bank may place a temporary authorisation hold on your account even if the transaction does not ultimately complete. This hold usually releases automatically within a few days, depending on your bank’s policies. Rudrr.com does not control the timing of such releases.

9. Chargebacks and Payment Disputes

9.1 Contact us first

If you have a concern about a charge on your payment method related to Rudrr.com, we encourage you to contact our support team at support@rudrr.com before initiating a chargeback or formal dispute with your bank or payment provider. In many cases, issues can be resolved more quickly directly with us.

9.2 Investigation of disputes

If you initiate a chargeback or dispute, we may provide relevant information and documentation to the payment processor or financial institution to assist in their investigation.

9.3 Consequences of unfounded chargebacks

If a chargeback is initiated without valid grounds, or if the dispute is resolved in our favour, we reserve the right to.

• Recover the disputed amount, plus any associated fees or costs imposed on us by the payment processor.
• Restrict or suspend your ability to place future orders, in accordance with our Terms of Service.

10. Stored Payment Methods and Account Wallets

10.1 Storing payment details for future use

Where supported by our payment processors, you may have the option to save a payment method for faster checkout on future purchases. In such cases, your payment details are stored in tokenised form by the payment provider, not in plain text on Rudrr.com servers.

You can usually manage or remove stored payment methods through your account settings or by contacting our support team.

10.2 Store credit and promotional balances

From time to time, we may issue store credits, vouchers or promotional balances for use solely on Rudrr.com. Such balances.

• Are not legal tender and cannot be exchanged for cash, except where required by law.
• Are subject to any specific terms and expiry dates communicated at the time of issuance.

11. Instalment Plans or Buy Now Pay Later Options

In some regions, you may be offered the option to pay for your order using instalment plans or “buy now pay later” services provided by third party finance or payment partners. These options may not be available in all countries or for all orders.

• If you choose such an option, your relationship for the financing arrangement is directly with the relevant third party provider, and their terms, fees and privacy practices will apply.
• We are not responsible for decisions made by such providers, including the approval or rejection of your application for instalment or deferred payment.

12. Refunds Reference

Refunds, where applicable, are handled in accordance with our Cancellation and Refund Policy and our Shipping and Returns Policy.

• Approved refunds are usually issued to the original payment method, subject to technical limitations of the payment provider and legal requirements.
• Processing times can vary depending on your bank or payment provider. We do not control the time taken by these entities to post the refund to your account.

13. Changes to This Payment Policy

We may update or revise this Payment Policy from time to time, for example to reflect changes in payment options, legal requirements, security practices or business needs.

• Any updated Policy will be posted on this page, and the “Effective date” at the top will be updated.
• Where required by law, we will provide additional notice of material changes, for example by email or a notice on the Website.

Changes become effective when the updated Policy is posted, unless a later date is specified. By continuing to use the Website or place orders after the updated Policy is posted, you agree to the revised terms.

14. Contact

If you have any questions about this Payment Policy or how your payments are handled, you can contact us at.

Email. support@rudrr.com

Postal address.
RUDRRIV SOLUTIONS PRIVATE LIMITED
Gurugram, Tower B3,
Spaze i Tech Park,
Gurugram, Haryana 201304,
India